Customers can request a return or exchange within 7 days of receiving their order.
Returns or exchanges are accepted only if the product is damaged upon delivery and a clear unboxing video proof is provided.
Products must be unused, unwashed, and returned in original condition with all tags and packaging intact.
Return or exchange requests made after 7 days from delivery will not be accepted.
Slight variations in color, print placement, or handcrafted details are natural characteristics of hand block printing and are not considered defects.
Customized, made-to-order, or sale items are not eligible for return or exchange.
Refunds are provided only in exceptional cases, subject to review and approval by our team.
Once an exchange request is approved, the replacement product will be dispatched within our standard processing time.
Shipping charges, if any, are non-refundable unless the return is approved due to a damaged product.
By placing an order, customers agree to the terms of this Return, Exchange & Refund Policy.
Important Note
Every Dhaaga product is handmade by skilled Jaipur artisans using traditional techniques. Small irregularities are part of the beauty of handcrafted products and make each piece uniquely yours.