All orders are typically processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Once dispatched, most orders are delivered within 4–7 business days, depending on your delivery location and courier service availability. Remote locations may require additional delivery time.
Shipping charges, if applicable, will be clearly displayed during checkout before payment. Any promotional free shipping offers will also be shown at checkout.
Once your order has been shipped, tracking details will be shared via email, SMS, or other available communication channels so you can track your shipment in real time.
Every quilt, dohar, bedsheet, and bedding set is carefully folded, secured, and packed using premium-quality packaging materials to ensure protection during transit. Our packaging is designed to keep products safe throughout the shipping journey.
While we strive for timely delivery, delays may occur due to weather conditions, courier disruptions, public holidays, natural events, or circumstances beyond our control. We appreciate your patience in such cases.
Customers are responsible for providing accurate shipping information. The Dhaaga Story will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact details.
If your package arrives visibly damaged, please record a clear unboxing video and contact us immediately. This helps us review and resolve the issue quickly.
International shipping availability depends on location. Additional customs, duties, taxes, or import charges (if applicable) are the responsibility of the customer.
For any shipping-related questions, please contact us:
Email: info@thedhaagastory.com