This website is operated by The Dhaaga Story. Throughout the site, the terms “we”, “us”, and “our” refer to The Dhaaga Story. By visiting our website or purchasing from us, you engage in our service and agree to be bound by these Terms of Service.
We strive to display product descriptions, colors, prints, and details as accurately as possible. However, slight variations in color, print placement, texture, or handcrafted details may occur due to hand block printing and photography lighting, and these are considered natural characteristics rather than defects.
All prices displayed on our website are listed in Indian Rupees (INR) unless stated otherwise. Prices may change without prior notice. Payments must be completed through our approved payment methods before order processing begins.
Once an order is placed, you will receive an order confirmation. This confirmation does not guarantee acceptance. We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraud, or other unforeseen issues.
Orders are typically processed within our standard processing timeline. Delivery times may vary depending on shipping location, courier delays, public holidays, or unexpected circumstances beyond our control.
Returns and exchanges are governed by our Return, Exchange & Refund Policy. By purchasing from us, you agree to those terms. Damaged products must be reported within the allowed time period along with valid proof.
Customers are responsible for following the recommended care instructions provided for each product. We are not liable for damage caused by improper washing, drying, ironing, storage, or handling after delivery.
All content on this website including text, product descriptions, images, graphics, branding, logos, and design elements belongs to The Dhaaga Story and may not be copied, reproduced, or used without written permission.
The Dhaaga Story shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, website, or services beyond the value of the purchased product.
We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. Changes become effective immediately once published on this page.
For questions regarding these Terms of Service, please contact us:
Email: info@thedhaagastory.com